Stuart Moore and its diamond cutters have long abhorred the role conflict diamonds have played in our industry and are grateful that, in 2003, a process to keep these stones out of the legitimate market was installed. These controls are called The Kimberley Process and, although not yet 100% watertight, are a fantastic improvement on the past and getting more efficient every day.
A new pragmatic reality has entered the industry where all countries have come to see that significant good comes to their countries and people that from having open and free markets for legitimately mined stones. The cessation of war in Sierra Leone and Angola alone vastly reduced the supply of ‘conflict’ stones so, if nothing else, self-interest now deters even the immoral from continuing dealing in conflict diamonds.
Stuart Moore was an early participant in securing its supply chain against any chance of passing on a conflict diamond to our clients. At the same time as being mindful of the significant good that many African countries gain from this natural resource it is now easy to protect that continent’s peoples from abuse by insisting on buying no stone, regardless of an attractive price, that hasn’t been recognized as being controlled from mine to dealer by the Kimberley Process Certification Scheme (KPCS).
Essentially, this scheme has the governments of over 70 countries attest to the legitimacy of each package leaving their territory. Each package contains diamonds in their rough state from only legitimate and certified mines, who seal them in boxes that are impossible to open without such tampering being evident. These boxes are then passed by courier up the sorting, cutting and selling chain under the same sealed-packet system, assuring those of us who trade in diamonds that we have only conflict-free stones to sell.
All of our cutters and dealers are long-standing members of the KPCS and have letters filed with us attesting to the conflict- free supply chain (thus provenance) of every stone we buy.
Website policies, terms and conditions
Welcome to Stuart Moore, we hope you find it an enjoyable experience.
Although our galleries have sold jewelery and brokered diamonds for over forty years without any ‘legalistic’ policies, we are advised that, online, it is necessary. We apologize in advance for the tone this kind of document inevitably brings into what is otherwise a joyful event.
Wherever practical, we will apply the same fair and common sense policies to our online business as we’ve always done and will continue to do in our galleries. However, ‘just in case’, we lay out in this ‘legal’ section the policies terms and conditions that apply to the Stuart Moore website (stuartmoore.com), and any associated web sites linked to it.
Please read the contents of this section carefully as, by using the site, you accept the conditions herein. They govern your use of, and any purchase from, stuartmoore.com, and constitute an agreement between you and Stuart Moore (USA) ltd.
Stuart Moore reserves the right to change or modify any of these contents at any time and at its sole discretion. Any such change will be effective immediately it is posted on the site.
If you continue to use the site after the posting of such changes such use shall be at your own risk. While we can’t imagine any changes of substance in the common sense way we do business we recommend you review the contents of this section from time to time to see if any changes have any affect on your decision to purchase from Stuart Moore. If you should ever find such a change we ask you to contact our helpline to explain your reasons and we promise to give your input serious attention at the highest level.
Product availability and pricing
stuartmoore.com shows a mix of products from at least 30 designers from around the globe as well as a diamonds online section. It is exciting for us to combine online diamond pricing with the fabulous individual hand-work of so many highly individualistic people, together under our roof. However, this individuality does present a couple of additional complications than sources which carry more standard ‘off the shelf’ products.
Here’s how product availability works at Stuart Moore…
In the diamond section, if we list it we have it available immediately unless it has been sold in the last 6 hours,
For jewelery, you’ll find each designer’s section is split into (at least) two categories:
‘available now’ and ‘available by special order.’
Products listed under ‘available now’ are in inventory at one of our galleries and thus available for immediate purchase and shipping.
Products in ‘available by special order’ are not in either our or the designer’s inventory and are custom built, by them, by hand, to your order. Most designers ship in two weeks or less but the occasional piece can take 3-4 weeks. We always advise you of firm delivery dates before confirming your purchase and finalizing payment.
Errors on our site
Although we make every effort to make sure no mistakes happen on our site, some will inevitably occur and we reserve the right to correct such errors when they do occur.
For example, should we show a product at a lower price than its actual price we will contact you so that you can decide whether to continue with the purchase at the proper price or cancel. If we show at a higher price than it’s actual, we will refund the difference.
We will do our best to notify you of either of these price errors before we ship. If the price you paid was too high we presume you’ll be happy to get a rebate. If the listed price was too low and the order has been shipped, you agree to either return the product or pay the difference between the actual and charged prices. If you cancel you will receive a full refund and our apologies.
Although we don’t change prices very often, platinum, gold and diamonds do fluctuate so our prices are subject to change without notice.
If you have any questions, please do not hesitate to contact our helpline.
Contact
Phone 1 866 581 0693
E-mail service@stuartmoore.com
GIA certificates
Every diamond over 0.50 carat sold at Stuart Moore comes with a grading certificate from the Gemological Institute of America (GIA), in our opinion the world’s most rigorous gem lab.
These certificates are costly. When you buy a loose diamond from us we send it to you with this certificate so, if you should decide to return this stone for a refund or exchange, you must return the certificate as well or we must charge you a replacement fee of $200.
Sales tax
stuart moore.com will comply with all federal or state law on charging sales tax on purchases made from our site or galleries. As of July 23 2009, the supreme court decision of 1992 still stands. This law means that Stuart Moore must charge sales tax on any purchases delivered to the states of New York and California (as we have a fiscal presence in both) but not to others. It is likely these laws will change, perhaps suddenly, and state by state. By completing a purchase from stuart moore.com or any Stuart Moore gallery, you accept responsibility that, should any state deem sales tax is owed on said purchase, you will hold Stuart Moore harmless from such claims and settle the matter directly with those authorities. Should said authorities deem Stuart Moore is responsible for collection, you agree to pay the assessed amount of tax and any penalties the authorities may assess within 30 days of our notification to you of the assessment.
Images, weights and measurements
At stuart moore.com we make every attempt to ensure that our product listings are as current and complete as possible. However, due to differences in photographers, computer screens et al, some products may, onscreen, differ in coloring or size than they really are so please note the measurements given with each piece and call the helpline if you have further questions.
The measurements of jewelery pieces or stone weights shown on the site may vary marginally from the actual.
Stone weights follow one of two rules:
Since all our individual stones over a half carat come with a GIA certificate we show the weight shown on that document.
For collections of small stones we show ‘total weight’ within the FTC regulation 0.05carat tolerance.
On such multi-small-stone pieces the color and clarity shown is the minimum, thus every stone in that piece is that quality or higher.
Multi-piece purchases
Here’s one of those tricky policy issues that we were advised to cover with legal terminology. Apparently it is often the case that online buyers pretend they want to buy several pieces while their real intent is to keep one (at most) and return the rest. In a bricks & mortar situation this is easy to figure out so can be prevented (it costs the seller a lot of money) but is more difficult to monitor online.
Of course we are delighted if you choose to buy several pieces but we do not allow customers to ‘comparison shop’ as described above except, in rare circumstances, by common-sense arrangement with us in advance. Without such special arrangements Stuart Moore, at it sole discretion, retains the right to refuse returns.
The Kimberley Process (conflict diamonds)
Stuart Moore (USA) Ltd purchases diamonds only from cutters and dealers we have worked with for 25 years or more, every one of whom has long ago joined us in abhorring the human cost of what are known as conflict (or blood) diamonds.
There is a now a control and regulatory organization in place called the Kimberley Process which all our cutters and dealers are actively involved in and, to the highest degree possible to anyone in our industry, this ensures every stone we handle is free of such contamination.
We have on file certificates of support and adherence to the Kimberley Process from every diamond supplier we deal with.
more?Your privacy
Our privacy policy is pretty clear. We share information you give us with no one outside Stuart Moore (USA) Ltd without your express written authority. No ifs ands or buts.
Should we ever sell the company, the data we have gathered (including our business with you) would be transferred only to the new owner.
Our website’s content
Our website’s content is protected. We show designs from many designers, use graphics, videos, photographs, text, files and custom built software. All this comprises a ‘package’ in our unusual minimalist style. This package is the proprietary property of Stuart Moore, its suppliers or agents and is protected by copyright, patent and trademark law as well as other rights covering unfair competition and intellectual property.
Trademarks
‘Stuart Moore’, expressions such as ‘the Stuart Moore difference’, ‘size versus weight’, ‘compare’, ‘you’ve picked the stone now how about the ring’, ‘you won’t know why you should compare until you’ve compared’, logos, and any other product or service name or slogan contained in our site are trademarks of Stuart Moore and its suppliers or licensors, and may not be copied, imitated or used, in whole or in part, without the prior written permission of Stuart Moore or the applicable trademark holder. Your use of meta-tags or any other technology using any of the above expressions without our prior written permission is strictly forbidden. All other trademarks, trade dress, registered trademarks, product names and names or logos mentioned in our site are the property of their respective owners.
Use of our site
stuartmoore.com grants you a limited, non-sub-licensable license to access and make personal use of this site but (other than caching or copying certain pages for non-commercial use) not to download or modify any portion of it except with our express written permission.
This licence is limited and forbids your taking any of these actions without our express, written permission:
- Any use of the site which interferes with its normal operation.
- Any commercial or resale use of this site or its contents.
- Reproduction, duplication, copying, selling, reselling, visiting or in any other way exploiting our site for any commercial purpose.
- Downloading or copying of account information for the benefit of another merchant.
- Framing, or using other framing techniques to enclose text, images, logos, trademarks or any other proprietary information.
- The collection or use of any product listings, descriptions or prices.
- Any use of meta-tags or ‘hidden text’ technology using stuartmoore.com’s name.
- Use of data-mining, robots, or other data gathering and extraction tools.
Derivative use of this site or its contents
Any such unauthorized acts will terminate and revoke the permission or license granted by stuartmoore.com. Such actions may also be in breach of various copyright, trademark and applicable communications regulations and statutes. Finally, unless specifically stated herein, nothing in this section shall be construed as granting license to any intellectual property rights whether by implication or otherwise.
Hyperlinks
stuartmoore.com grants you a limited, revocable and non-exclusive right to create a hyperlink to the Stuart Moore homepage as long as this link does not portray Stuart Moore, its designers, products or services in a negative, misleading or otherwise offensive manner.
Intellectual infringement
Our policy for those who, in our opinion, infringe on other people’s intellectual rights, is to terminate and prevent further access to our site, in accordance with the digital millennium copyright act (DMCA) and other applicable law.
Links
Stuart Moore provides links to web pages and content of third parties as a service to those interested in this information. Stuart Moore does not monitor or have any control over information given in those links so cannot endorse or guarantee their accuracy. Stuart Moore accepts no responsibility to update or review any such third party content and parties who use these links do so at their own risk.
Promotions
Stuart Moore may run promotions with third parties. One of these is our ‘free hotel offer’ which entails making a minimum (non-refundable) purchase from Stuart Moore, of $10,000.
Your business dealings or correspondence with, or participation in promotions of any such promoters and any terms, conditions, warranties, or representations associated with such dealings, are solely between you and such third party and are undertaken by you at your own risk.
When you send us information
We will treat your information in the same way we’ve asked you to treat ours, with respect and fairness. If you send us any ideas, designs, suggestions, compliments or even criticisms we will keep them in total confidence and not share them with any outside entities without first obtaining your written permission.
We will always have a part of our site set aside for customer’s comments (wanna know moore?). If you send us a note you’d like us to post on this section, please make sure to clearly mark it for ‘wanna know moore’.
Disclaimer of warranty
Except as expressly provided to the contrary in writing by Stuart Moore, this site, the content contained therein and the products and services provided on or in connection therewith (the ‘products and services’) are provided on an ‘as is’ basis without warranties of any kind, either express or implied. Stuart Moore disclaims all other warranties, expressed or implied, including, without limitation, implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement as to the information, content, and materials in our site. Stuart Moore does not represent or warrant that materials in our site or the services are accurate, complete, reliable, current or error-free. Stuart Moore does not represent or warrant that our site or its servers are free of viruses or other harmful components.
Limitation of liability
In no event shall Stuart Moore, its directors, employees or agents be liable for any direct, special, indirect, or consequential damages, or any other damages of any kind, including but not limited to loss of use, loss of profits, or loss of data, whether in an action in contract, tort (including but not limited to negligence) or otherwise, arising out of or in any way connected with the use of our site, the products and services, or the content contained in or accessed through our site, including without limitation any damages caused by or resulting from reliance by user on any information obtained from Stuart Moore, or that result from mistakes, omissions, interruptions, deletion of files or email, errors, defects, viruses, delays in operation or transmission or any failure of performance, whether or not resulting from acts of God, communications failure, theft, destruction or unauthorized access to Stuart Moore's records, programs or services.
Applicable law and venue
These terms and conditions and your use of this site will be governed by and construed in accordance with the laws of the state of Delaware, applicable to agreements made and to be entirely performed within the state of Delaware, without resort to its conflict of law provisions. You agree that any action at law or in equity arising out of or relating to these terms and conditions shall be filed only in the state and federal courts located in Kent County, Delaware and you hereby irrevocably and unconditionally consent and submit to the exclusive jurisdiction of such courts over any suit, action or proceeding arising out of your use of this site, any purchase from this site, or these terms and conditions.
Notice of change
You agree that Stuart Moore may change its policies, terms and conditions on our site at any time and that posting those changes on our site will constitute sufficient notice of such changes.
Termination
Notwithstanding any of these policies, terms and conditions, Stuart Moore reserves the right, without notice and in its sole discretion, to terminate your license to use this site, and to block or prevent your future access to and use of the site.
Severability
If any provision of these policies, terms and conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these policies, terms and conditions and shall not affect the validity and enforceability of any remaining provisions.
Questions + contact information
If you have any questions, please do not hesitate to contact us:
Helpline 1 866 581 0693
E-mail service@stuartmoore.com
live chat
Terms and conditions updated July 31, 2009.
